Service Delivery Partner Requirements.

1. Complete Tufin technical training and pass the required exam(s)
2. Attend a hands-on training session at Tufin (Tel Aviv, Israel OR Akron, Ohio)
   • Topics include Deployment Methodology, High Availability, Distributed Architecture, Device Client Troubleshooting, Revision Processing, Topology, USP, Zones, Performance Troubleshooting, Syslog Troubleshooting, Dynamic Assignment, Skip Step Conditions, and Design/Provisioning
3. Complete lab exercises using Tufin deployment practices consisting of setup and troubleshooting TOS in a lab environment
4. Accompany a Tufin professional services engineer (PSE) on at least one (1) customer implementation engagement
5. Be accompanied (and supported) by a Tufin PSE on a partner-led implementation

Upon completion of Tufin Service Delivery Partner training, certified engineers will be able to demonstrate competency in designing and implementing a TOS environment including:

• High Availability, Distributed Architecture, Topology, Monitoring Devices and System Performance
• Debugging all device clients, syslog and HA/DA problems
• Revision processing
• Utilizing “Special” PS tools for deployment
• Designing workflows, using SecureChange automation tools, troubleshooting
• Debugging capabilities for ST/SC connectivity and workflow tools
• Understanding of Skip Steps conditions
• Setting Dynamic Assignment conditions
• Excluding devices (i.e. route/switch topology devices) in SecureChange
• Troubleshooting designer, provisioning, and results
• Knowledge transfer to customer

Prerequisite(s): Knowledge of scripting (e.g. Python) and experience in developing customization & integration software, using APIs and SQL

1. Complete all Service Delivery Partner requirements
2. Attend a four (4) day hands-on training session at Tufin (Tel Aviv, Israel OR Akron, Ohio), focused on customization and scripting
3. Accompany a Tufin professional services engineer (PSE) on at least one (1) customer TOS customization engagement (potentially remote, via WebEx)

Upon completion of Tufin Service Delivery + training, certified engineers will display a mastery of Service Delivery capabilities, and be able to demonstrate:

• Building TOS customizations, including custom reports for SecureTrack and SecureChange.
• Scripting capabilities:
  • Conditions and automation between workflow steps
  • Import and maintain zones and USP
  • Imports from external IT service management (ITSM) technologies