ServiceNow Integration Application.

Tufin and ServiceNow

Tufin makes it simple to integrate SecureChange automated workflows with any ITSM, including for ServiceNow.  Users can continue following pre-existing processes like submitting requests to ServiceNow while your Network Operations Team enjoys the benefits of using specialized network security automation. SecureChange automates risk analysis on proposed changes, optimizes changes for efficiency, enables continuous compliance, automatically provisions changes, and provides well organized, audit-ready documentation.  Any information that needs to be tracked in ServiceNow is concurrently pushed to the corresponding ticket.

IT teams that use Tufin enjoy increased operational efficiency, better alignment with Service-Level Agreements, reduced risk of a data breach, and smoother change management overall.  Supported change requests include access requests, server cloning, server decommission, modifications, rule recertification, and more.

Key Integration Features

• Ticket can originate in ServiceNow or SecureChange
• Preserve ServiceNow as the single source of truth for change management while enjoying audit-ready documentation in Tufin
• SecureChange step progression can be documented in the ServiceNow ticket
• ServiceNow tickets will be rejected or closed if the access requested already exists in the network
• Manual approvals can be configured for any workflow step
• SecureChange integrates with your LDAP
• Automate vulnerability analysis on proposed modifications or new access flows

Integrations are built using the Tufin Workflow Integrator extension application, which is available for free to all SecureChange+ tier subscribers.  To learn more about how Tufin’s professional services team can help build the optimal integration, request a demo here.

See how the integration works in this video.